Bank Teller

2 weeks ago


Alexandria, Virginia, United States Quality Talent Group Full time
About this role:

We are seeking a highly motivated and customer-focused Teller to join our Consumer Small & Business Banking division as a part of our National Branch Network.

As a Teller, you will be an integral part of the local community, providing financial services to residents, employees, and local businesses.

If you enjoy working with people and are passionate about delivering exceptional customer experiences, this is an excellent opportunity to establish your career with us.

Key responsibilities:
  • Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers.
  • Complete operational activities while minimizing risks under established policies.
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.
  • Receive direction from managers and exercise judgment within defined policies and procedures.
  • Escalate questions and issues to more experienced roles.
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
  • Identify information and services to meet customers' financial needs.
Requirements:
  • 6 months of interacting with customers experience or equivalent demonstrated through work experience, training, military experience, or education.
  • Bilingual speaking and listening proficiency in Spanish/English (if applicable).
Preferred qualifications:
  • 6 months of experience interacting with people demonstrated through work, military, or education.
  • Military experience (transitioning military service member, reserve military service member, or veteran) and currently enrolled in a college or university program (if applicable).
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with customers and team members.
  • Experience working with others on a team to meet customer needs.
  • Cash handling experience.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
  • Relevant military experience, including working in personnel, benefits management, processing military personnel orders, or transitions.
  • Proficient in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.


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