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Product Support Analyst

1 month ago

Peoria, Illinois, United States Randstad Full time
Job Title: Product Support Analyst

At Randstad Digital, we are seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will be responsible for providing exceptional support to our customers, dealers, and internal teams.

Key Responsibilities:
  • Provide worldwide support for digital products and applications associated with the corresponding workstream.
  • Serve as an eCommerce workstream Product expert/Subject Matter Expert, staying current with all digital products and applications associated with their respective workstream.
  • Manage cases to provide an appreciated, secure, and effortless experience with customers, dealers, and internal Caterpillar for every interaction.
Requirements:
  • At least 2 years of experience in product service support, application support, or equivalent support work.
  • College or university degree, technical certification, or equivalent experience.
Desired Skills & Experience:
  • Interpersonal skills to deal with sensitive, emotional, or potentially controversial situations.
  • Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and/or obtain the cooperation and commitment of others as needed.
What We Offer:
  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).