Warranty Team Lead
2 weeks ago
This position is responsible for providing daily direction and structure to the Rockford site Warranty Repair technicians. The primary objective of the Warranty Department is to assist our customers in meeting their needs in a timely, safe, and cost-effective way.
Key Responsibilities- Manage the process of continuous improvement of cost, quality, and delivery to improve customer satisfaction.
- Coordinate technical information updates to SAP, Citrix, and Customer Resolution Portal (CDR).
- Provide support to the Technical Services Departments/Warranty Centers as required.
- Perform various data base input and retrieval for tasks related to Return Authorizations and Warranty Claim Tracking.
- Manage Warranty Replacement Program and the flow meter repair program.
- Provide Out of Warranty Repair Quotes (investigating product costs and labor to rebuild when required).
- Tear down and assess Hydraulic Technologies products (Power Team, Stone, Bolting, & Hytec).
- Administer policies and procedures timely and consistently to maintain high employee morale.
- Model and promote the HT Leadership Standards to create an environment that mobilizes empowered people to achieve business goals.
- Must be able to read, write, speak, and comprehend English.
- At least 6 months of assembly experience utilizing hand tools and reading/understanding assembly and machining blueprints.
- At least one year of working in hydraulic and electrical assembly in a manufacturing environment.
- Competent in the use of SAP and other types of software.
- Comfortable speaking with HT Customer Service, HT Product Management, Quality, and Customers.
- High school diploma or equivalent.
- College diploma or equivalent.
- Previous Team Leader in a Manufacturing Environment.
- Customer Service Experience.
- Lean Manufacturing (5s, Process Flow, Data Collection).
- Competitive Pay and Bonus Structures.
- Medical, Dental, Vision Plans.
- Life Insurance.
- Retirement Savings Plans with Company Contributions.
- Competitive Vacation and Floating Holiday Days Off.
- Full-Time Opportunities with Benefits.
- Professional Development Programs.
- Tuition Reimbursement Program.
- Matching Charitable Gift Program.
- Parental Leave and Adoption Support.
- Healthy Minds & Healthy Lives Resources.
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