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Automotive Sales Professional
2 months ago
As an Automotive Sales Professional at Grand Prix Subaru, you will be responsible for achieving sales and leasing targets for both new and used vehicles, meeting dealership standards for gross profit, volume, and customer satisfaction.
Key Responsibilities:- Achieve sales and leasing targets for new and used vehicles
- Address the transportation needs of potential vehicle buyers
- Welcome and assist customers entering the showroom or sales lot
- Aid customers in selecting a suitable vehicle by understanding their preferences and requirements
- Communicate product performance, applications, and benefits effectively
- Provide information on optional equipment available for customer purchase
- Offer test drives to prospects in accordance with dealership procedures
- Utilize the dealership's sales control and follow-up system
- Demonstrate a strong commitment to ensuring customer satisfaction
- Familiarize oneself with and adhere to federal, state, and local laws governing retail automobile sales
- Establish personal income goals consistent with dealership productivity standards and devise strategies to meet them
- Attend product and sales training courses as directed by the sales manager
- Stay informed about new products, features, accessories, and their benefits to customers
- Understand equity and values, explaining depreciation to customers when necessary
- Ensure the sales manager has the opportunity to meet with each customer
- Direct 100 percent of closed deals to the finance and insurance manager, providing complete and accurate paperwork
- Write comprehensive sales orders and process paperwork in line with established dealership policies
- Prepare sold vehicles for customer delivery before their arrival
- Deliver vehicles to customers, ensuring they understand the vehicle's features, warranty, and paperwork
- Introduce customers to service department personnel, emphasizing the quality and efficiency of available service repairs and maintenance
- Schedule the first service appointment for customers
- Follow up on post-delivery items, tag/title work, "we-owes," and special requests to ensure all customer expectations are met
- Maintain an owner follow-up system to encourage repeat and referral business, contributing to customer satisfaction
- Manage a prospect development system
- Review and analyze daily, weekly, monthly, and yearly actions to enhance time utilization and planning effectiveness
- Attend sales meetings
- Maintain a professional appearance