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Senior Operations Specialist

2 months ago

Washington, United States CAVA Full time
{"title": "Senior Operations Specialist", "description": "Job Summary

Cava is seeking a highly skilled Senior Operations Specialist to join our Restaurant Excellence team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of menu-related initiatives, including innovation, simplification, and renovation programs.

Key Responsibilities
  • Own operational ease-of-execution perspectives and recommendations for proposed menu initiatives
  • Lead coordination of field testing for menu initiatives, including selecting restaurants, hosting kickoff meetings and trainings, facilitating feedback roundtables, and managing ongoing test communications
  • Partner with field leaders and restaurant team members to gather qualitative and quantitative feedback for menu initiatives
  • Work collaboratively with cross-functional partners, restaurant teams, and/or external vendors throughout project lifecycles
  • Leverage test data collected to provide actionable insights that balance business priorities with operations' ability to execute
  • Ensure appropriate methodology, measurements, tools, and quantitative techniques are applied in menu initiative projects
  • Confidently present learnings and recommendations to Leaders and Restaurant field teams
  • Abide by policies and procedures that support the service mindset
  • Manage timeline expectations within and across teams, deliver on our responsibilities accordingly
  • Earn the trust of Team Members and Managers by consistently embracing Cava's values
  • Drive strategic roadmap and lead multiple operational initiatives from the concept phase to national launch
  • Present program feedback throughout testing and use findings to make necessary adjustments for optimal national execution
Requirements
  • Located in the DMV Area
  • 3+ years of project management experience within restaurant, hospitality, or retail operations
  • Experience managing menu innovation, renovation, or simplification through an ops lens preferred
  • Bachelor's Degree preferred
  • A passion for food and customer service
  • Demonstrated experience of combining logical thinking and problem-solving skills to influence, improve, and optimize projects
  • Strong interpersonal and influencing skills with the ability to navigate conflict through productive conversations
  • Experience leading tests and fine-tuning programs for scalability
  • Strong organizational skills with the ability to work independently, multi-task, and adapt to change in a fast-paced, rapidly growing brand
  • Willingness to learn about all aspects of Operations, including frequently visiting Cava restaurants, working in Cava restaurants, and partnering closely with our Operations Field Teams
  • Ability and willingness to travel up to 20% of the time
What We Offer
  • Competitive salary, plus bonus and long-term incentives
  • Early Wage Access
  • Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
  • Health, Dental, Vision, Telemedicine, Pet Insurance plus more
  • 401k enrollment with Cava contribution
  • Company-paid STD, LTD, Life and AD&D coverage for salaried positions
  • Free Cava food
  • Casual work environment
  • The opportunity to be on the ground floor of a rapidly growing brand
", "lang_code": "en-US"}