Service Engineer for Equipment Installation
2 weeks ago
Key Responsibilities:
Oversee and organize tasks related to the installation of machinery; analyze and resolve client-reported technical issues with equipment; and proactively address potential operational or service challenges.
Review and maintain documentation of performance reports and feedback from clients and field representatives.
Provide technical support to Customer Service and other personnel for troubleshooting and repairing equipment to facilitate efficient resolution.
Examine malfunctioning or damaged products, identify the root cause of issues, suggest corrective measures, and collaborate with the Engineering Department for problem resolution.
Design and deliver training sessions on the safe operation of equipment, as well as demonstrate skills to trainees, including team members and clients.
Experience/Qualifications:
Experience with vacuum and/or atmosphere furnaces is essential.
Prior experience in heat treatment is preferred.
Electrical skills are advantageous (ability to interpret electrical schematics and perform field wiring).
Experience with hydraulic and pneumatic systems is preferred.
Familiarity with database software (e.g., Allen Bradley, Siemens, Wonderware, VacuProf), internet applications, spreadsheet software, and PLC programming is preferred.
Ability to analyze reports to identify trends and recommend improvements; serve as a communication bridge between the client and the company; and maintain daily records, such as service reports, expenses, and travel itineraries.
Education:
A two-year college or technical school degree, or two to four years of relevant experience and/or training, is required.
Advanced technical education, or a combination of education and experience, will be taken into account.
Experience with closely related equipment requiring similar skill sets will also be considered.
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