Service Engineer for Packaging Solutions
2 weeks ago
Join Our Team as a Field Service Engineer
This role involves the planning, coordination, and execution of both preventive and corrective maintenance to ensure the optimal performance of SIG Combibloc line equipment.
The ideal candidate will demonstrate exceptional customer service skills and be adept at performing mechanical adjustments, troubleshooting, and repairing control systems.
As part of our commitment to continuous improvement, you will also promote enhancements in line performance and efficiency.
Key Responsibilities:
- Oversee and manage daily maintenance activities, troubleshooting, and repairs.
- Deliver comprehensive reports to the back office.
- Plan and execute scheduled preventive maintenance activities to a high standard, ensuring equipment operates effectively.
- Provide production support after maintenance to restore the line to its optimal efficiency while maintaining high customer satisfaction.
- Analyze, troubleshoot, and resolve mechanical and automation issues and breakdowns.
- Conduct thorough root cause analyses to ensure lasting solutions and escalate issues with detailed documentation when necessary.
- Assist with claims and offer technical support in accordance with the claims process, including root cause analysis.
- Install rebuilding kits following established procedures and reintegrate equipment into the production environment with a focus on customer satisfaction.
- Identify and address system performance issues, implementing approved operational improvements.
Qualifications:
Associate's degree in Engineering, preferably in electrical or mechanical fields.
Experience:
4-8 years of technical experience in equipment or machinery within a service-oriented industry, encompassing various levels of complexity, including troubleshooting. Familiarity with customer sites and packaging lines, as well as knowledge of carton and packaging technology, is advantageous.
About SIG:
SIG is a premier provider of packaging systems and solutions, dedicated to delivering safe, sustainable, and cost-effective food products to consumers globally. We are unique in offering a comprehensive range of packaging solutions, including carton, pouch, and bag-in-box.
Our innovative technology and commitment to sustainability empower us to provide superior service to our customers, consumers, and the world. Founded in 1853 and headquartered in Neuhausen, Switzerland, SIG is listed on the SIX Swiss Exchange.
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