Guest Experience Associate
4 weeks ago
We are seeking a Guest Experience Specialist to join our team at Residence Inn Cypress Los Alamitos. As a Guest Experience Specialist, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and valued throughout their stay.
Key Responsibilities- Process operational needs and address guest requests in a timely and professional manner.
- Take ownership of the guest experience in the main areas of the hotel, including the front desk, lobby, and guest rooms.
- Empower guests to move about their space and do what needs to be done to ensure a seamless experience.
- Complete reports and deliver quality meals to guests.
- Share the highlights of the local area with guests and provide recommendations for dining, entertainment, and other activities.
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
We offer a competitive hourly rate of $23.30, as well as opportunities for career growth and development. Our benefits package includes 401(k) plan, earned paid time off and/or sick leave, and other wellness benefits.
About UsMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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