Nighttime Rental Operations Associate
2 weeks ago
Full-time
Position Overview
Budget Rent A Car is seeking a dedicated Night Auditor to join our team. In this role, you will be responsible for managing customer transactions at our rental counter during the evening hours, ensuring a seamless experience for our clients.
Schedule
Your work schedule will include shifts on Friday, Saturday, and Sunday from 3 PM to 12 AM, along with two additional shifts during the week.
Benefits:
- Competitive hourly wage paid bi-weekly
- Attractive sales incentives
- Paid time off, vacation, and holiday pay
- Medical, dental, vision, disability, and life insurance available after 60 days of employment
- Flexible Spending Account (FSA) options
- Retirement plan (401k) with company matching
- Opportunities for career advancement
- Enhance your skill set through training
Key Responsibilities:
- Assess customer rental requirements and promote upgrades to premium vehicles, highlighting optional features that enhance their experience
- Clarify rental terms with customers to ensure they understand rates, return dates, optional charges, and additional services
- Provide assistance with inquiries, directions, and local information
- Address customer service challenges fairly to maintain loyalty
- Deliver exceptional service in all customer interactions
- Communicate effectively via phone in a friendly and supportive manner
- Complete other assigned duties as needed to support business operations
Requirements:
- Must be at least 18 years old and legally eligible to work in the United States
- Possess a valid driver's license with no more than two moving violations in the past three years
- Employment is contingent upon passing a comprehensive background check and drug screening
- Availability to work weekends and holidays is essential
- Strong verbal and written communication skills are required
- High school diploma or G.E.D. is necessary
- A minimum of one year of experience in customer service or sales is preferred
Compensation:
$15-$18/hr. plus incentives
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