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Customer Service Representative

1 month ago

Lake Zurich, Illinois, United States Fifth Third Full time

Unlock Your Potential in Banking

Fifth Third Bank is seeking a motivated and customer-focused individual to join our team as a CSR/Teller in our Lake Zurich West, IL branch. As a key member of our banking team, you will provide exceptional customer service, build relationships, and help customers achieve their financial goals.

Key Responsibilities:

Customer Experience:

  • Develop and maintain strong relationships with customers, understanding their financial needs and providing personalized solutions.
  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Maintain confidentiality and handle sensitive customer information with discretion.
  • Stay up-to-date on bank policies, procedures, and products to provide accurate information and recommendations to customers.

Operations:

  • Perform daily office responsibilities, including cash handling, balancing, and maintaining accurate records.
  • Identify and resolve operational issues, escalating concerns to leadership as needed.
  • Stay informed about bank policies, procedures, and financial center operations to ensure seamless execution.

Referrals:

  • Identify customer needs and refer customers to Bankers and business partners for consultative conversations.
  • Build and maintain knowledge of retail products and services to provide informed referrals.
  • Utilize tracking tools to monitor referrals and ensure follow-up with customers.

Requirements:

  • High school diploma or equivalent required.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail policies and procedures to perform essential duties.
  • Flexibility in scheduling to meet business needs.

Working Conditions:

Normal office environment with extensive viewing of computer screens.

Fifth Third Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to succeed.