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Customer Service Representative

2 months ago

Arlington, Virginia, United States Navy Mutual Full time
Job Summary

Navy Mutual is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Product Knowledge: Maintain in-depth knowledge of Navy Mutual's life insurance and annuity products, including their features, benefits, and operations.
  • Counseling and Education: Counsel members on military benefits, Navy Mutual membership, and product offerings to help them make informed decisions.
  • Communication: Effectively communicate with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve complex customer issues, escalating as necessary to ensure customer satisfaction.
Requirements
  • Education: Bachelor's degree and/or 3-5 years of call center and customer service experience with life insurance expertise preferred.
  • Skills: Proven knowledge of call center operations, customer service principles, and excellent communication skills.
  • Personal Qualities: High level of professionalism, exceptional customer focus, and strong attention to detail.
About Navy Mutual

Navy Mutual is a non-profit, member-owned mutual association dedicated to providing affordable life insurance and peace of mind to members of the military and their families. We value diversity, inclusion, and employee uniqueness, and offer a comprehensive benefits package, including medical, dental, vision, 401k, and more.