Technical Support Specialist

1 month ago


New York, New York, United States Henderson Scott UK Full time
Technical Support Engineer Role

At Henderson Scott UK, we are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will serve as the primary point of contact for customer inquiries and technical support. Your expertise in troubleshooting and resolving complex technical issues will ensure timely resolutions for our customers.

Responsibilities:
• Analyze customer issues and provide expert troubleshooting to ensure timely resolutions.
• Collaborate with engineering teams to identify and resolve product-related problems.
• Contribute to the development of product documentation, knowledge base articles, and best practices guides.
• Serve as an internal and external point of contact for customer escalations.
• Work closely with cross-functional teams to address customer concerns and improve overall customer satisfaction.

Requirements:
• 2+ years of experience in technical support roles.
• Proven ability to work with complex technical products and communicate effectively with technical teams.
• Experience supporting a B2B SaaS service.
• Proficiency with command line and log analysis.
• Excellent written and verbal communication skills in English.
• Experience interacting with product and engineering teams.
• Familiarity with business applications such as Salesforce, NetSuite, Zendesk, Jira, and Okta is a plus.

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