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Front Desk Representative

2 months ago


Manchester, Connecticut, United States Residence Inn HartfordManches Full time
Job Summary:

As a Front Desk Agent at Residence Inn Hartford Manchester, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities:
  • Guest Service: Greet and welcome guests, provide information about hotel services and facilities, and respond to guest inquiries in a friendly and efficient manner.
  • Front Desk Operations: Register guests, process payments, and handle check-ins and check-outs in a timely and accurate manner.
  • Communication: Maintain effective communication with guests, colleagues, and other departments to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to achieve team goals and objectives, and contribute to a positive and productive work environment.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and proficiency in Microsoft Office suite.
  • Availability: Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
Benefits:
  • Competitive Pay: Starting rate of $12.00/hour, with opportunities for advancement and increased compensation.
  • Benefits Package: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and employee assistance program.