Front Desk Representative

6 days ago


Manchester, New Hampshire, United States Springhill Suites Manchester Full time
Job Title: Front Desk Agent

At Springhill Suites Manchester, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy by effectively managing room assignments and rates.
  • Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Process guest transactions, including payments and refunds, accurately and efficiently.
  • Maintain a clean and organized front desk area, ensuring a positive first impression for our guests.
  • Collaborate with other hotel staff to ensure seamless guest service and resolve any issues that may arise.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask and prioritize tasks to meet deadlines.
  • Basic computer skills and knowledge of hotel software systems.
  • Ability to maintain confidentiality and handle sensitive information.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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