Patient Service Representative

4 weeks ago

Manchester, New Hampshire, United States CardioOne Full time
About the Company

CardioOne is a leading provider of innovative solutions for cardiologists, aiming to improve patient outcomes and reduce costs. Our value-based cardiology care solutions empower physician partners to thrive in the shift to value-based care. We offer a dynamic work environment, excellent working conditions, and competitive pay. Our benefits package includes medical, dental, vision, and a 401k plan with match for eligible employees. We also provide PTO and sick time for full-time employees. Our culture of employee engagement translates into an exceptional patient experience.

About the Job

We are seeking a highly motivated Patient Service Representative to join our team at Cardiovascular Specialists of New England. The PSR serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support. Key responsibilities include managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting with various administrative tasks. The successful candidate will report directly to the Office Manager.

Key Responsibilities:
  • Warmly greet patients and visitors upon arrival
  • Oversee front desk operations, ensuring a smooth and efficient experience
  • Assist with the check-in process, verifying patient information and insurance details
  • Manage the appointment calendar using scheduling software, minimizing patient wait times
  • Coordinate appointments for new and returning patients, rescheduling or canceling as needed
  • Answer incoming phone calls and respond to emails in a courteous and professional manner
  • Address patient inquiries, provide information about services, and assist with prescription refill requests
  • Collect and update patient demographic and insurance information accurately
  • Verify insurance coverage and ensure necessary documentation is complete
  • Maintain and update patient records, ensuring accuracy and confidentiality
  • Organize and file medical documents, test results, and correspondence
  • Keep the waiting area clean and organized, ensuring patients are comfortable while waiting
  • Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies
  • Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system
  • Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience
  • Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA
  • Handle patient concerns and complaints in a professional and empathetic manner
Requirements:
  • High school diploma or equivalent; additional education or medical office certification is a plus
  • Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting
  • Familiarity with medical terminology and procedures
  • Strong interpersonal and communication skills
  • Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)
  • Excellent organizational skills and attention to detail
  • Ability to multitask and handle a fast-paced environment
  • Empathetic and patient-focused approach
  • Professional appearance and demeanor
  • Athena experience preferred
Work Location:

You will work out of the Manchester or Londonderry, New Hampshire office.

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