Front Desk Representative
2 days ago
As a Front Desk Agent at Residence Inn Hartford Manchester, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:
- Registering guests and handling check-ins and check-outs
- Providing information about hotel services, facilities, and local attractions
- Handling guest inquiries and resolving issues in a timely and professional manner
- Maintaining accurate records and performing administrative tasks
- Working effectively in a team environment to ensure seamless guest service
Some of the key responsibilities of this role include:
- Approaching all interactions with guests and colleagues in a friendly and service-oriented manner
- Maintaining high standards of personal appearance and grooming
- Complying with Aimbridge Hospitality policies and standards
- Providing exceptional customer service and resolving guest complaints in a timely and professional manner
- Working effectively in a fast-paced environment and adapting to changing situations
To be successful in this role, you will need:
- A high school diploma or equivalent
- Previous experience in a hotel or customer service environment
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Basic computer skills and knowledge of hotel software systems
As a valued member of our team, you will be eligible for a competitive benefits package, including:
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan
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