HVAC Regional Service Manager
1 day ago
Nex-Tech is a leading provider of HVAC/R services, with a reputation for quality, value, and integrity. We're committed to offering an exceptional work experience for our employees, with opportunities for development and advancement.
RoleThe Regional Service Manager will be responsible for managing technicians and administrative staff. This role requires effective communication, leadership, and problem-solving skills to drive operational excellence and customer satisfaction.
Responsibilities- Recruit, develop, and manage administration teams
- Deliver company goals and metrics
- Provide exceptional customer satisfaction
- On-board dispatchers and ensure seamless integration
- Evaluate and perform annual reviews with Operations Manager approval
- Review company reports and share insights with the team
- Communicate needs to field teams, including Dispatchers, ASM's, Operations Manager, and VP's
- Escalate callbacks and ensure timely resolution
- Promote Nex-Tech's image, appearance, and reputation
- Manage customer relationships for assigned areas
- Maintain and communicate weekly activity schedules
- Ensure efficient and well-planned scheduling of all calls
- Meet or exceed customer and company SLA requirements
- Manage dispatchers and ensure adherence to company systems and procedures
- Accountable for labor and material costs
- Support ASM and technician development
- Excellent interpersonal and communication skills, both written and oral
- Deliver high levels of customer service consistently
- 5 years of field technical HVAC experience or equivalent business experience
- HVAC management experience
- Technical knowledge to provide value to technicians and customers
- High level of urgency to resolve problems
- High level of computer skills
- Ability to build rapport with clients
- Proven track record in prior roles
- Level personality with a drive for success
- Ability to focus on desired results
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to fast-paced environments and deadlines
- Strong attention to detail
- Able to operate a computer and other office productivity machinery
- Able to sit at a computer for up to 8 hours
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