Assistant Store Manager Experience Leader

2 months ago

Salem, New Hampshire, United States House of Sport Full time
House of Sport by DICK'S Sporting Goods

We are a destination, an experience, a place where athletes can experiment and play. Our retail store is devoted to sport, where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first-class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.

Our Mission

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

Job Duties & Responsibilities
  • Hires and builds strong teams by partnering closely with the Executive Director to create targeted hiring strategies to actively recruit within the community and ensure the team reflects the communities that it serves.
  • Leads with coaching and development when handling teammate discipline, appraisals, and performance matters and making recommendations with respect to the termination and advancement of teammates.
  • Directly manages team in assigned department(s) including (Events, Front End, & Experiences) ensuring athlete satisfaction at the conclusion of their store visit and awareness of in-store programming and has a dotted line responsibility for managing teammates in other areas of the store when serving as Head Coach.
  • Supports managing community relationships in conjunction with the Executive Director.
  • Partners and supports in good faith effort Sports Matter.
  • Liaison to HOS Marketing, Grand Openings and other events.
  • Oversees specialized areas of our business, i.e. rockwall, social fitting room, golf services etc.
  • Service
    • Partners with Executive Director on long-range management of the store workforce.
    • Oversees payroll to meet budget which includes effectively scheduling teammates based on athlete traffic and analyzing sales through reports and reacting accordingly.
    • Plans, organizes, and controls for 90 days out.
    • Creates a hassle-free shopping experience by identifying opportunities in the store and validating key in-store programs and processes (e.g., BOPIS, ship-from-store, etc.).
    • Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.
    • Increase revenue, traffic counts, customer conversion through strategic programming, which includes in-store events utilizing batting cages, golf bays, outdoor field and rock wall, couponing/shop nights and promoting the additional services within House of Sport: glove steaming, racket stringing, skate sharpening, etc.
    • Community Event planning, event space capabilities; provide information on event space configurations and capacities and recommend the most effective set up for the event type and size based on event space availability.
    • Directly responsible for managing all planning related to in-store and Field events including cost planning, ROI analysis, staffing coverage, internal and external communication, event day-of execution (setup to tear down) and ensuring all appropriate event waiver needs are in 100% compliance.
    • Build and manage relationships and partnerships with prospective, current vendors, and CSC partners used for various events.
    • Identify future events to host and reach out to potential partners.
    • Research community players that bring the most legitimacy and the biggest crowd in location.
  • Product
    • Focuses on the strong connection between athlete satisfaction and teammate engagement; leverages insights to drive a culture that equally prioritizes the employee experience and hassle-free shopping.
    • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities.
    • Liaison to buying and merchant teams to increase regional relevant offerings and products.
  • Leadership
    • Prioritizes training, coaching and development of oneself and others by infusing learning into day-to-day leading; focuses on accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates.
    • Responsible for making recommendations with respect to the termination and advancement of teammates.
    • Maintains a people-first culture by consistently connecting with teammates and building mutual trust and respect.
    • Transparently communicates and finds creative ways to build a high-energy and engaging environment for all teammates.
    • Creates an inclusive store environment where everyone (teammates & athletes) feels safe, welcome, and encouraged to bring their best self to work.
    • Creates and supports opportunities for teammates to give back to their community.
    Qualifications
    • High School Diploma or Equivalent
    • 1-3 years experience
    • 1-3 of retail management experience (or customer-focused experience)
    • #DSGT2

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