Service Department Manager

2 weeks ago


Salem, New Hampshire, United States Jobot Full time
Service Advisor Job Description

We are seeking a skilled Service Advisor to join our team at Jobot. As a Service Advisor, you will be responsible for providing exceptional customer service, coordinating service activities, and promoting our service offerings.

Key Responsibilities:
  • Greet customers, complete equipment intake, and prepare internal documents
  • Consult with technicians and the Service Manager about needed repairs and alternative solutions
  • Answer customer questions about service outcomes and consult with technicians when necessary
  • Prepare and present customer quotes
  • Assist customers with warranty claims and scheduling future service needs
  • Inform customers about potential cost-saving options
  • Basic technical troubleshooting skills (electric/hydraulic/mechanical)
  • Assist in scheduling workflow
  • Make minor repairs and assist technicians where necessary
  • Clearly explain the technician's repair recommendations to the customer
  • Informing customers of changes in service or when their equipment is ready to be picked up
  • Assist with final prep and cleaning before release to the customer
  • Collaborate with Parts and Technical Support Teams
Requirements:
  • Technical knowledge of heavy equipment or similar machinery
  • Experience in Service Department operations
  • Proficiency in electrical and hydraulic diagnostics
  • Strong leadership and communication skills
  • Demonstrated ability to deliver exceptional customer service
  • Proficiency in computer software, Salesforce experience preferred
  • Valid driver's license with a clean record
  • Strong problem-solving and math skills
  • Ability to analyze internal reports and manage high-volume workflow
  • Experience in Parts Distribution is a plus
  • Ability to work in a fast-paced environment with a sense of urgency
Desired Qualifications:
  • IPAF certified
  • CPR/AED certification
  • Class 7 forklift (telehandler) certification or willingness to train

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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