Field Service Operations Manager

1 week ago

Salem, New Hampshire, United States Panasonic Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Manager to lead our service operations within a district. As a key member of our team, you will be responsible for overseeing the execution of contracts, emergency service, quoted work renewals, warranty, and change requests. You will also be responsible for sourcing, securing, and maintaining customer relationships within a specific district.

Key Responsibilities
  • Oversee the overall operations of specific Service Teams, including execution of contracts, emergency service, quoted work renewals, warranty, and change requests.
  • Sourcing, securing, and maintaining customer relationships within a specific district.
  • Assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and/or exposure.
  • Assist the Area Service Manager in the creation, review, and validation of customer contracts and estimates.
  • Assist the Area Service Manager in the assessment of department manpower needs and supports the talent acquisition process of Service Technician position(s), including recruitment, candidate selection, and letters of offer.
  • Conduct performance appraisals for assigned Service Technicians, in addition to recommending merit increase, promotions, training, as well as the facilitation of disciplinary action and dismissal.
  • Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements.
  • Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action initiatives. Supports the customer billing and collection processes as required.
  • Additional responsibilities as assigned.
Qualifications
  • Formal Education Requirement: High School OR Five years of related experience and/or training; or equivalent combination of education and experience.
  • Preferred level: High School Bachelor's Degree
  • Minimum Years of Experience Necessary: 5
About Hussmann

Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

Our organization offers benefits that are the best fit for you at every stage of your career: Comprehensive Insurance Plans: Health, Dental, and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more.

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.

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