Automotive Customer Experience Specialist

2 days ago


Rio Rancho, New Mexico, United States Chalmers Ford Inc Full time
About the Job

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Chalmers Ford Inc.

About Our Team

Our team is dedicated to providing exceptional service to our customers. We believe that happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

Your Role

As a Service Team Member, you will be responsible for providing excellent customer service, ensuring that our customers' needs are met and exceeded. This includes presenting a friendly, professional greeting to customers, identifying and resolving customer concerns, and serving as the communicator between customers and technicians.

Requirements

To succeed in this role, you will need:

  • Excellent communication skills, with the ability to effectively communicate with customers and technicians
  • Strong time management skills, with the ability to manage your own time and the time of others
  • Basic computer skills, with the ability to efficiently enter repair orders
  • Mathematical skills, with the ability to calculate service costs and count change

Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, you will have access to ongoing training and development opportunities, as well as a supportive team environment.



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