Insurance Customer Relationship Specialist

6 hours ago


Rio Rancho, New Mexico, United States Staff My Agency Full time
Job Title: Insurance Customer Relationship Specialist

Company Overview: As a Staff My Agency team member, you will be part of a successful and respected FARMERS Insurance agency.

Salary: The estimated annual salary for this role is $50,000 - $70,000 depending on experience and location.

Job Description:

We are seeking a talented and caring individual to join our agency team as a Customer Service Specialist. In partnership with the agency owner, you will set strategy and initiate best practices for customer contact and monitor the effectiveness of agency loyalty initiatives and customer satisfaction efforts.

This role requires excellent communication and analytical skills, with a strong focus on delivering exceptional customer experiences. You will work closely with the agency owner to develop and implement strategies to enhance customer relationships and drive business growth.

Key Responsibilities:
  • Provide exceptional customer service and support to policyholders
  • Develop and implement strategies to improve customer engagement and retention
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with the agency owner to achieve business objectives


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