Luxury Client Consultant

2 weeks ago


Boca Raton, Florida, United States Moncler Full time

POSITION SUMMARY:


Deliver an outstanding client experience by guiding customers in making selections that align with their preferences, aspirations, and unique style.

Foster a premier client experience that nurtures enduring client relationships while achieving and surpassing individual and store objectives.

KEY RESPONSIBILITIES:
Interact with clients in line with Moncler's Sales and Service standards
Meet and exceed sales targets and essential retail KPIs (Average Transaction Value - ATV, Units per Transaction - UPT, Customer Data Collection, Repeat Purchase Rate, etc.)
Build and maintain lasting client relationships through engaging dialogue and proactive client management
Drive business growth by reaching out to existing clients and attracting new clientele
Uphold company standards for merchandise presentation
Proactively follow up on customer orders, repairs, and holds
Enhance and maintain product knowledge
Evaluate and analyze personal KPI performance, actively suggesting modifications to sales strategies to surpass client expectations
Assist in inventory preparation and execution
Collaborate with all store employees to foster a cooperative work environment
Additional duties as assigned

REQUIREMENTS:
Prior experience in luxury retail
Demonstrated success in sales generation and client relationship development
Results-oriented and customer-centric
Excellent communication skills (verbal, in-person, via email, SMS, etc.)
Meticulous attention to detail
Proficient in computer applications (MS Word, Excel, and Outlook)

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