Patient Access Representative

12 hours ago


Harrisonburg, Virginia, United States Sentara Full time

Job Summary

The Patient Access Representative is responsible for all aspects of the patient registration process, including:

  • Verifying patient identity and selecting the correct patient record
  • Reviewing schedules and physician orders to register the patient for the appropriate service
  • Scanning important documents such as insurance cards, IDs, Living Wills, and POAs and verifying and entering patient demographic and insurance information in the electronic health record
  • Explaining and completing complex regulatory and compliance documents and adhering to all applicable privacy and compliance standards
  • Explaining and collecting co-payments, deposits, and outstanding balances and performing transactions securely

Key Responsibilities:

  • Greeting patients and families, answering questions, and ensuring patients arrive at the appropriate service area at the right time
  • Providing supervision and patient information updates to families in waiting rooms
  • Performing scheduling, pre-admission, and discharge duties

Requirements:

  • High School Grad or Equivalent (Required)
  • Customer Service and Data Entry experience

Skills:

  • Active Listening
  • Critical Thinking
  • Persuasion
  • Reading Comprehension
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Time Management

About Sentara:

Sentara Healthcare prides itself on the diversity and inclusiveness of its workforce, with a guiding principle of ensuring its workforce reflects the communities it serves.

In support of its mission to improve health every day, Sentara is a tobacco-free environment.



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