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Care Delivery Director

2 months ago

Minneapolis, Minnesota, United States TBWA\Chiat\Day Full time
About the Role

Reema Health is seeking an experienced and self-motivated Director of Care Team Operations to bridge the business and care delivery through oversight and execution of Reema's Care Team program.

Key Responsibilities
  • Oversee the development, implementation, and monitoring of care delivery standards for all multidisciplinary team members.
  • Collaborate closely with product, finance, and growth teams to ensure successful design, implementation, and measurement of service delivery for the Care Teams.
  • Partner cross-functionally to establish and achieve operational, revenue, and member satisfaction targets for each market.
  • Ensure effective and efficient care delivery and drive process improvements that reduce cost, improve quality of outcomes, and deliver an excellent member experience.
  • Promote the use and implementation of technology in the work to streamline operations and optimize processes.
  • Oversee the review, investigation, and response to member complaints.
  • Function as a liaison between HQ and Reema's care delivery.
  • Develop and execute strategic operating plans and align them with other departments across the organization.
  • Champion continuous process improvement and build rigorous process infrastructure to provide more value and quality for our members.
  • Monitor and report on business performance by analyzing market metrics and evaluating team performance.
  • Lead talent strategy, planning, and development to recruit and retain mission-driven leaders who embody Reema Health's values.
  • Support Care Team Managers in managing a primarily remote, community-based team.
  • Cultivate a sense of belonging and strong team morale; build relationships with a foundation of trust among teammates.
  • Adapt to changes quickly to meet challenges.
  • Translate and communicate change management strategies as the organization grows.
Requirements
  • Licensed Mental Health Provider.
  • 5+ years of relevant experience managing and developing high-performing, human-centered teams who engage with patients or customers in a high-growth environment.
  • Experience expanding and scaling front line teams through hiring, onboarding, and training efforts.
  • Demonstrated commitment to solving for the complex intersection of social care and behavioral health care.
  • Experience in a high-growth startup environment.
  • Proven track record of developing scalable strategies to drive results around customer satisfaction, service quality, and profitability.
  • Understanding of key finance and operations measures, including staff turnover and poor performance.
  • Preferred management experience in a healthcare and/or social work related field.