Automotive Service Consultant
2 weeks ago
Why Choose Newton Motor Group?
Newton Nissan South is a family-operated automotive group dedicated to serving the community. We have been a part of the Tennessee automotive landscape since 2008, with multiple dealerships representing renowned manufacturers such as Nissan, Ford, Chevy, Buick, and GMC. Our commitment to our customers and employees is paramount, as we believe that satisfied employees lead to satisfied customers. We actively engage in community support initiatives, including annual giveaways to local high school students.
The Service Advisor plays a crucial role in ensuring the efficient operation of our service department. Responsibilities include inspecting, maintaining, and repairing vehicles powered by various fuel types. This role involves executing essential maintenance tasks, diagnosing intricate issues, and managing vehicle repair processes.
What We Provide:- A welcoming and family-oriented workplace
- Opportunities for career advancement within the organization
- Ongoing training from experienced service management professionals
- Discounts on vehicle purchases and services for employees
- A comfortable, air-conditioned service environment
- A consistent workflow with an average of 2500 repair orders per month
- Comprehensive medical, dental, vision, life, and disability insurance
- A clean and organized service area with 10 work bays
- A well-stocked parts department and employee locker facilities
- Uniforms provided for all staff
- A structured training program designed for your success
- Continuous training at no cost through manufacturers and an ASE reimbursement initiative
- Competitive salary ranging from $50,000 to $100,000 based on experience
- Welcome customers in a timely manner.
- Gather detailed customer and vehicle information.
- Accurately document vehicle issues as described by the customer.
- Assess and recommend necessary maintenance based on vehicle age, mileage, and history.
- Prepare precise estimates for labor and parts costs.
- Set follow-up appointments as needed.
- Track the progress of each vehicle throughout the service day, providing regular updates to customers.
- Ensure that the final invoice matches the work completed on the repair order.
- Clearly explain all completed services and associated charges to customers.
- At least 1 year of experience in a service advisory capacity
- Strong knowledge of automotive systems
- Positive and proactive attitude
- Ability to thrive in a high-volume environment
- Customer satisfaction focused
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