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Automotive Service Consultant

2 months ago

Shelbyville, Tennessee, United States Newton Motor Group Full time
Why Choose Newton Motor Group?

Newton Motor Group is a family-owned automotive organization dedicated to serving the community of Tennessee since 2008. Our dealership network includes four locations featuring five prominent automotive brands: Nissan, Ford, Chevy, Buick, and GMC. We are committed to providing exceptional service to all of Central Tennessee, including surrounding areas. At Newton Motor Group, we prioritize both customer satisfaction and employee well-being, believing that content employees lead to satisfied customers. We actively engage with our community, including initiatives such as awarding a vehicle to a deserving local high school student each year.

POSITION OVERVIEW

As an Automotive Service Consultant, you will be responsible for assessing, maintaining, and repairing vehicles powered by various fuel types, including electricity and gasoline. Your role will involve performing routine maintenance tasks such as tire rotations and oil changes, diagnosing intricate issues, and executing necessary repairs.

What We Provide:
  • Comprehensive Medical, Dental, Vision, Life, and Disability Insurance
  • 401k Retirement Plan
  • Structured 60-day training program with a dedicated Trainer to ensure your success
  • Continuous training and education opportunities through our manufacturer and management team
  • Award-winning dealership recognized as Dealer Rater Nissan Dealer of the Year for two consecutive years
  • Supportive and friendly work environment
  • Clear pathways for career advancement with opportunities for internal promotions
  • Employee discounts on vehicle purchases and services
Key Responsibilities
  • Welcome customers in a timely manner
  • Gather customer and vehicle details
  • Accurately document all vehicle issues as reported by the customer
  • Assess and recommend necessary maintenance based on vehicle age, mileage, and service history
  • Prepare detailed and precise cost estimates for labor and parts
  • Set follow-up appointments
  • Track the status of each vehicle throughout the day, providing regular updates to customers
  • Ensure that the final invoice aligns with the work completed on the repair order
  • Communicate all completed services and associated charges to customers
Qualifications
  • At least 1 year of experience in a service advisory capacity
  • Strong knowledge of automotive systems
  • Positive and proactive attitude
  • Ability to thrive in a high-volume environment
  • Customer Satisfaction Index (CSI) focused