SFHOT Outreach Specialist Level 1

2 days ago


San Francisco, California, United States Heluna Health Full time
Job Title: SFHOT Outreach Specialist Level 1

Heluna Health is seeking a highly motivated and compassionate SFHOT Outreach Specialist Level 1 to join our team. As a key member of our outreach services team, you will play a vital role in engaging and stabilizing individuals experiencing homelessness in San Francisco.

Job Summary:

The SFHOT Outreach Specialist Level 1 will conduct outreach by assignment through the City and outlying neighborhoods to people experiencing homelessness. This includes triaging calls made to HOT's internal Dispatch line from the community and dispatching to teams and responders accordingly. You will engage individuals and assess their needs, providing support and referrals for needed services, including crisis intervention and emergency medical or mental health systems.

Key Responsibilities:
  • Conduct outreach and engage individuals experiencing homelessness in San Francisco
  • Triage calls and dispatch to teams and responders
  • Assess individual needs and provide support and referrals for needed services
  • Collaborate with service providers to facilitate access to care and stabilization
  • Work collaboratively as part of a dynamic and diverse team
Requirements:
  • Direct experience working with people experiencing homelessness or individuals with complex medical and/or behavioral health concerns
  • Valid California driver's license
  • Ability to work well with diverse staff and clientele
  • Ability to speak, read, and write clearly in English
  • Basic knowledge of the client population and their complex needs
Preferred Qualifications:
  • Speak languages other than English
  • Previous experience or training in street outreach and case management
  • Knowledge of San Francisco neighborhoods and community resources
Work Environment:

This position requires frequent travel outside to various locations and occasional work in a general office setting. The ideal candidate will be able to work in a fast-paced environment and maintain a high level of professionalism and compassion.

Heluna Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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