Access Control Security Specialist

2 weeks ago


Little Rock, Arkansas, United States Windstream Full time
About This Role

The Access Control Operator is a critical member of the Windstream team, responsible for ensuring the security and integrity of our facilities and resources. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Manage access control credentials within our enterprise-level access control platform, including processing access requests, printing identification cards, and troubleshooting access issues for employees.
  • Contact remote site owners regarding system alerts for door concerns that occur outside of authorized use hours.
  • Respond to requests for information from employees, customers, and vendors, and escalate any reported concerns.
  • Compile report data to assist with personnel reviews conducted by Human Resources or Security.
  • Receive phone and system notifications related to possible emergency situations and follow documented procedures to escalate the concern.
Requirements
  • High School diploma or equivalent.
  • Excellent customer service skills.
  • Experience working with electronic access control software.
  • Familiarity with CCTV platforms for video review and support.
  • Proficient with Microsoft Office (Word, Excel).
  • Ability to work a flexible schedule (Monday-Thursday 8am-4pm and Friday's shift is 4pm-12am Central Time Zone).
  • Ability to multitask.
  • Ability to thrive in emergency response situations.
Benefits
  • Medical, Dental, Vision Insurance Plans.
  • 401K Plan.
  • Health & Flexible Savings Account.
  • Life and AD&D, Spousal Life, Child Life Insurance Plans.
  • Educational Assistance Plan.
  • Identity Theft, Legal, Auto & Home and Pet Insurance.
Windstream CIB Statement

At Windstream, we cultivate a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish.

We are an equal opportunity employer and celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law.



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