Credit Service Operations Associate
1 week ago
We are seeking a highly skilled Credit Service Operations Associate to join our team at MacAllister Machinery. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our customers, while also assisting in the maintenance of accurate and up-to-date customer accounts.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Communicate account information to customers and ensure accurate and up-to-date records
- Maintain a clean and organized workspace to ensure efficient operations
- Collect and review credit reports for new customers
- Coordinate with trade references to verify customer information
- Assist in the establishment of new accounts and the maintenance of existing accounts
- Pull historical data and information for existing and past customers
- Assist in the prompt establishment of new accounts and communicate account status to branches and sales teams
- Place Certificates of Insurance into the system and verify their accuracy
- Assist IT in the mailing of multi-page invoices and multi-invoice customers
- Assist in making inquiries into historical transactions for customers' accounts
- Determine the need for COD accounts and report to management
- Create, stuff, and mail monthly customer statements
- High school education with technical training
- Minimum of 2 years of experience as a full-time Customer Service Representative
- Excellent interpersonal and communication skills
- Ability to work as a team player and provide exceptional customer service
- Great organizational skills and attention to detail
- Ability to present a professional and courteous demeanor to customers
- Ability to respond to customer and internal queries in a timely manner
- Understanding of general A/R and A/P processes, as well as open account parameters and processes
MacAllister Machinery is an Equal Employment Opportunity Employer, including Disabled and Veteran applicants. We are committed to providing a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Credit Service Operations Associate
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Credit Operations Associate
1 month ago
Marquand, Missouri, United States MacAllister Machinery Full timePosition at MacAllister Machinery Objective The primary role of this position is to assist customers with inquiries related to their accounts, ensuring that all interactions are handled in a prompt, courteous, and efficient manner. This role also involves supporting various clerical tasks that facilitate the operations of other departments, such as...
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Credit Operations Associate
1 month ago
Marquand, Missouri, United States MacAllister Machinery Full timePosition at MacAllister Machinery Objective The primary role of this position is to assist customers with inquiries related to their accounts, ensuring that all interactions are handled promptly, courteously, and effectively. This individual will also support various administrative tasks that are essential for the smooth operation of different...
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Credit Operations Associate
1 month ago
Marquand, Missouri, United States MacAllister Machinery Full timePosition at MacAllister Machinery Objective The primary role of this position is to assist customers with inquiries related to their accounts, ensuring a prompt, friendly, and efficient response. This individual will also support various clerical tasks essential for the smooth operation of other departments, such as the distribution of invoices and...
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