Credit Service Operations Associate

1 week ago


Marquand, Missouri, United States MacAllister Machinery Full time
Job Summary

We are seeking a highly skilled Credit Service Operations Associate to join our team at MacAllister Machinery. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our customers, while also assisting in the maintenance of accurate and up-to-date customer accounts.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Communicate account information to customers and ensure accurate and up-to-date records
  • Maintain a clean and organized workspace to ensure efficient operations
  • Collect and review credit reports for new customers
  • Coordinate with trade references to verify customer information
  • Assist in the establishment of new accounts and the maintenance of existing accounts
  • Pull historical data and information for existing and past customers
  • Assist in the prompt establishment of new accounts and communicate account status to branches and sales teams
  • Place Certificates of Insurance into the system and verify their accuracy
  • Assist IT in the mailing of multi-page invoices and multi-invoice customers
  • Assist in making inquiries into historical transactions for customers' accounts
  • Determine the need for COD accounts and report to management
  • Create, stuff, and mail monthly customer statements
Requirements
  • High school education with technical training
  • Minimum of 2 years of experience as a full-time Customer Service Representative
  • Excellent interpersonal and communication skills
  • Ability to work as a team player and provide exceptional customer service
  • Great organizational skills and attention to detail
  • Ability to present a professional and courteous demeanor to customers
  • Ability to respond to customer and internal queries in a timely manner
  • Understanding of general A/R and A/P processes, as well as open account parameters and processes

MacAllister Machinery is an Equal Employment Opportunity Employer, including Disabled and Veteran applicants. We are committed to providing a diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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