Veterinary Hospital Operations Director
2 days ago
We are seeking a seasoned leader to drive success in our fast-paced, entrepreneurial environment as our Hospital Director of Veterinary Medicine. As a key member of our leadership team, you will be responsible for overseeing all operations and business activities, leading a talented team of professionals, and reporting directly to Ethos Specialty/ER leadership.
Key Responsibilities:- Directly oversee all operations and business activities, leading team members for all departments.
- Partner effectively and collaboratively with the Medical Director to ensure high-quality patient care and overall hospital success.
- Develop and implement strategic plans to drive growth, improve efficiency, and enhance the overall patient experience.
- Lead and motivate a high-performing team, fostering a positive and inclusive hospital culture.
- Collaborate with Ethos and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians.
- Direct growth activities to support business objectives and plans, providing thought leadership, coaching, and mentoring to elevate hospital leadership and the entire team.
- Oversee billing, calculations of any discounts, and other special accounts, ensuring timely and accurate processing.
- Responsible for administration and review of non-medical client complaints, ensuring prompt and effective resolution.
- 5+ years of progressive operational management experience with a record of success, including experience managing a P&L.
- MBA or equivalent experience is preferred.
- Larger scale healthcare (veterinary or human) experience preferred, but not required.
- Multi-site leadership experience preferred, but not required.
- Learns quickly and can absorb new information rapidly.
- Self-motivated while also an expert at motivating, coaching, and inspiring others.
- Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
- Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.
We offer a comprehensive benefits program, including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. Ethos Veterinary Health is an Equal Opportunity Employer, committed to serving our employees' needs and well-being.
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