Customer Service Representative
3 days ago
Planned Parenthood of Greater Ohio is seeking a dedicated and compassionate Customer Contact Center Representative to join our team. As a key member of our contact center, you will play a vital role in providing exceptional customer service to our patients, ensuring a positive and supportive experience with our organization.
Key Responsibilities:- Provide accurate and clear information to patients about appointments and services
- Collect relevant information to determine the type of appointment to schedule
- Screen clients accurately for financial status, fee information, and funding options
- Process online appointment requests and collect insurance information
- Problem-solve and triage calls/questions to appropriate medical personnel
- Maintain confidentiality and exercise sensitivity in dealing with sensitive issues
- High school diploma or GED
- Minimum 1 year of experience in healthcare or customer service
- Excellent customer service skills and ability to adapt communication style
- Strong teamwork and planning skills
- Attention to detail and ability to accomplish tasks thoroughly
- Paid Time Off and Paid Parental Leave
- Medical, dental, and vision insurance
- Life insurance and accidental death and disability coverage
- 401(k) with matching employer contribution
- Nine paid holidays and two paid floating holidays per year
We are an equal opportunity employer and welcome applications from diverse candidates. We strive to create a supportive work environment that results in a positive experience for patients and associates alike.
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Customer Service Representative
4 weeks ago
Bedford Heights, Ohio, United States Planned Parenthood of Greater Ohio Full timeAbout the RoleWe are seeking a highly skilled and compassionate Customer Contact Center Representative to join our team at Planned Parenthood of Greater Ohio. As a key member of our contact center, you will play a vital role in providing exceptional customer service to our patients and ensuring their needs are met with empathy and understanding.Key...
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Customer Service Representative
3 weeks ago
Bedford Heights, Ohio, United States Planned Parenthood of Greater Ohio Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Contact Center Representative to join our team at Planned Parenthood of Greater Ohio. As a key member of our contact center, you will play a vital role in providing exceptional customer service to our patients, answering calls, scheduling appointments, and resolving issues in a timely and...
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Customer Service Representative
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Customer Service Representative
4 weeks ago
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Customer Service Representative Fueler/Washer
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Customer Service Representative/Dispatcher
1 month ago
Bedford, Ohio, United States EverStaff Full timeJob SummaryWe are seeking a detail-oriented and organized Customer Service Representative/Dispatcher to join our team at EverStaff. The ideal candidate will be responsible for managing and coordinating the dispatching of field service teams, ensuring timely response to customer inquiries, and maintaining open communication between customers and service...
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