Customer Service Representative

3 days ago


Bedford Heights, Ohio, United States Planned Parenthood of Greater Ohio Full time
Job Title: Customer Contact Center Representative

Planned Parenthood of Greater Ohio is seeking a dedicated and compassionate Customer Contact Center Representative to join our team. As a key member of our contact center, you will play a vital role in providing exceptional customer service to our patients, ensuring a positive and supportive experience with our organization.

Key Responsibilities:
  • Provide accurate and clear information to patients about appointments and services
  • Collect relevant information to determine the type of appointment to schedule
  • Screen clients accurately for financial status, fee information, and funding options
  • Process online appointment requests and collect insurance information
  • Problem-solve and triage calls/questions to appropriate medical personnel
  • Maintain confidentiality and exercise sensitivity in dealing with sensitive issues
Requirements:
  • High school diploma or GED
  • Minimum 1 year of experience in healthcare or customer service
  • Excellent customer service skills and ability to adapt communication style
  • Strong teamwork and planning skills
  • Attention to detail and ability to accomplish tasks thoroughly
What We Offer:
  • Paid Time Off and Paid Parental Leave
  • Medical, dental, and vision insurance
  • Life insurance and accidental death and disability coverage
  • 401(k) with matching employer contribution
  • Nine paid holidays and two paid floating holidays per year

We are an equal opportunity employer and welcome applications from diverse candidates. We strive to create a supportive work environment that results in a positive experience for patients and associates alike.



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