Customer Service Representative/Dispatcher
4 days ago
We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative/Dispatcher at EverStaff. As a key member of our client's support team, you will be responsible for managing and coordinating the dispatching of field service teams, ensuring timely response to customer inquiries, and maintaining open communication between customers and service personnel.
Key Responsibilities:- Verify, respond to, and dispatch appropriate personnel for alarm signals.
- Contact customers regarding non-emergency signals and provide necessary updates.
- Notify emergency responders after dispatching on critical signals, ensuring timely and accurate communication.
- Process basic data changes and updates to customer accounts as needed.
- Answer, direct, and distribute incoming calls when required.
- Understand and follow standard operating procedures (SOPs) for various types of alarm signals.
- Available to work weekends, holidays, and shifts, including the possibility of mandatory overtime.
- Assist with administrative tasks as directed by management.
- Ability to manage multiple tasks in a fast-paced, dynamic environment.
- Strong verbal and written communication abilities.
- Strong computer skills, including experience with Microsoft Outlook, Word, and Excel.
- Ability to adapt to changing conditions and maintain consistent performance.
- Ability to exercise independent judgment and implement problem-solving techniques.
- Positive, open-minded, and cooperative attitude, with a focus on teamwork.
- High school diploma or equivalent required.
- Willingness to work weekends, holidays, and overtime as necessary.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI) and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
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Customer Service Representative/Dispatcher
3 weeks ago
Bedford, Ohio, United States EverStaff Full timeJob Title: Customer Service Representative/DispatcherWe are seeking a highly organized and detail-oriented Customer Service Representative/Dispatcher to join our team at EverStaff. As a key member of our customer service team, you will be responsible for managing and coordinating the dispatching of field service teams, ensuring timely response to customer...
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Customer Service Representative/Dispatcher
1 month ago
Bedford, Ohio, United States EverStaff Full timeJob SummaryWe are seeking a detail-oriented and organized Customer Service Representative/Dispatcher to join our team at EverStaff. The ideal candidate will be responsible for managing and coordinating the dispatching of field service teams, ensuring timely response to customer inquiries, and maintaining open communication between customers and service...
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Customer Service Representative
2 weeks ago
Bedford, Ohio, United States EverStaff Full timeJob Title: Customer Service Representative/DispatcherWe are seeking a highly organized and detail-oriented Customer Service Representative/Dispatcher to join our team at EverStaff. As a key member of our operations team, you will be responsible for managing and coordinating the dispatching of field service teams, ensuring timely response to customer...
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Customer Service Representative
4 weeks ago
Bedford, Ohio, United States My Guys Plumbing, Heating & Air, Inc. Full timeAbout UsMy Guys Plumbing, Heating & Air, Inc. is a family-owned and operated business that has been serving Greater Cleveland for 50 years. We pride ourselves on providing top-notch service and a positive work environment for our employees.Why We Need YouWe're looking for a highly skilled and customer-focused individual to join our team as a Dispatcher. As a...
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Customer Service Representative
15 hours ago
Bedford, Ohio, United States My Guys Plumbing, Heating & Air, Inc. Full timeWe are a family-owned and operated HVAC and Plumbing service company in Greater Cleveland, dedicated to providing top-notch service to our customers. We are seeking a skilled Dispatcher who will be the link between our technicians, office, and customers, ensuring a seamless experience for all parties involved.The Key ResponsibilitiesEvaluate customer calls...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
4 days ago
Bedford, Ohio, United States Great Day Improvements: A Family of Brands Full timeCustomer Experience RepresentativeAt Great Day Improvements: A Family of Brands, we are seeking a highly skilled and dedicated Customer Experience Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer...
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Customer Service Representative
4 weeks ago
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Customer Service Representative
1 month ago
Bedford, Ohio, United States AVI Foodsystems Full timeAVI Foodsystems is a leading food service company seeking a skilled and enthusiastic team member to fill the role of Customer Service Representative in a dynamic and fast-paced environment.About Us:Founded in 1960, AVI Foodsystems has established itself as a trusted and respected provider of comprehensive food services. Our commitment to delivering...
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Customer Service Representative
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Bedford, Ohio, United States Gunton Full time{"Job Type": "Full-time", "Description": "At Gunton Corporation, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through accurate diagnosis, efficient use of resources, and a deep understanding of Pella products and...
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Customer Service Representative
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Customer Service Representative
5 days ago
Bedford, Ohio, United States Penske Truck Leasing Co., L.P. Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative Fueler/Washer at Penske Truck Leasing Co., L.P. In this role, you will be responsible for ensuring that our customers' vehicles are fueled, cleaned, and safe for the road.Key ResponsibilitiesGreet our customers and provide...
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Customer Service Representative Fueler/Washer
2 weeks ago
Bedford, Ohio, United States Penske Full timeJob SummaryPenske is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Corporate Sales Center, you will be responsible for handling incoming sales and customer service calls, explaining sales procedures, and responding to inquiries.Key ResponsibilitiesHandle incoming sales and customer service calls in a...
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Customer Service Representative
3 days ago
Bedford Heights, Ohio, United States Planned Parenthood of Greater Ohio Full timeJob Title: Customer Contact Center RepresentativePlanned Parenthood of Greater Ohio is seeking a dedicated and compassionate Customer Contact Center Representative to join our team. As a key member of our contact center, you will play a vital role in providing exceptional customer service to our patients, ensuring a positive and supportive experience with...
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Bedford, Ohio, United States Penske Full timePenske Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Penske. As a key member of our Corporate Sales Center, you will be responsible for handling incoming sales and customer service calls, explaining sales procedures, and responding to inquiries.Key Responsibilities:Handle customer inquiries and provide sales...
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Customer Service Representative
4 weeks ago
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Customer Service Representative
3 weeks ago
Bedford Heights, Ohio, United States Planned Parenthood of Greater Ohio Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Contact Center Representative to join our team at Planned Parenthood of Greater Ohio. As a key member of our contact center, you will play a vital role in providing exceptional customer service to our patients, answering calls, scheduling appointments, and resolving issues in a timely and...
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Bedford, Ohio, United States Penske Truck Leasing Full timeAbout the JobWe are seeking a highly motivated and detail-oriented Customer Service Representative Fueler/Washer to join our team at Penske Truck Leasing. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and that our vehicles are properly maintained.Key ResponsibilitiesGreet customers...