Customer Service Representative

17 hours ago


Bedford, Ohio, United States My Guys Plumbing, Heating & Air, Inc. Full time

We are a family-owned and operated HVAC and Plumbing service company in Greater Cleveland, dedicated to providing top-notch service to our customers. We are seeking a skilled Dispatcher who will be the link between our technicians, office, and customers, ensuring a seamless experience for all parties involved.

The Key Responsibilities

  • Evaluate customer calls and match the right technician to every job.
  • Assist in answering phones, scheduling, and dispatching technicians.
  • Update customers throughout the day on technician progress.
  • Learn the business and prioritize urgent customer calls.
  • Ensure a quality customer experience by providing detailed and accurate information to technicians.
  • Participate in training to grow and develop as a professional.

What We Offer

  • Competitive pay based on experience.
  • Medical insurance with 85% company coverage, dental, and life insurance options.
  • 401k plan with company match.
  • Paid vacations and sick time.
  • A supportive team environment where you'll feel valued and appreciated.

At My Guys Plumbing, Heating & Air, Inc., we're committed to providing exceptional service to our customers and a fulfilling career path for our employees. If you're a motivated and detail-oriented individual who is passionate about delivering top-notch service, we encourage you to apply for this exciting opportunity.



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