Client Support Specialist
1 week ago
The role of the Customer Service Representative at Parker Hannifin involves delivering exceptional support to our valued clients through various online interactions. This position is essential in managing daily operational challenges and ensuring customer satisfaction. Below are the key responsibilities associated with this role:
• Accurately inputs orders into the system, confirming all details, coordinating with shipping as necessary, and maintaining organized records.
• Provides prompt and precise responses to customer inquiries.
• Serves as a vital link between clients and production teams to expedite processes.
• Manages modifications or cancellations of sales orders, effectively communicating changes to relevant departments or clients.
• Collaborates closely with Manufacturing to ensure delivery timelines are realistic and adhere to the on-time delivery standards.
• Engages in training sessions, team meetings, and professional development opportunities.
• Oversees customer service accounts of moderate complexity to meet business objectives and fulfill customer expectations.
• Ensures the strategic direction and management of assigned customer accounts are executed effectively.
• Analyzes customer requests, monitors service performance, addresses complaints, and negotiates pricing and discounts within established parameters.
• Works alongside the Accounting department to investigate credits and debits.
Note: The above responsibilities are intended to provide a general overview of the position and are not exhaustive.
Required Skills:
- Strong Customer Service Skills
Compensation:
$17.11 per hour
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