Enterprise Account Manager

4 weeks ago


Fort Collins, Colorado, United States Encompass Technologies Full time
Job Description

We are seeking an experienced Enterprise Account Manager to join our team at Encompass Technologies. This role requires a strategic, growth-oriented professional with a proven track record in account management, particularly in scaling customer relationships and increasing overall customer spend year over year.

As the primary point of contact for a portfolio of Enterprise clients, you will be responsible for driving revenue growth, enhancing customer satisfaction, and developing long-term account plans that align with the customers' evolving needs.

Key Responsibilities
  • Develop and execute account growth strategies for existing Enterprise customers, focused on expanding product adoption, upselling, and cross-selling opportunities.
  • Build deep, strategic relationships with key stakeholders to understand their business needs and align our solutions accordingly.
  • Regularly engage with customers to review performance, identify opportunities for growth, and ensure overall satisfaction with our solutions.
Requirements
  • 5+ years of experience in Enterprise SaaS account management, with a proven track record of growing existing customer relationships and increasing revenue.
  • Experience managing accounts in the beverage alcohol industry (wine, spirits, beer) is a significant plus.
  • Knowledge of ERP or related Enterprise software solutions.
  • Familiarity with CRM tools (Salesforce, HubSpot preferred) and sales enablement platforms (Gong, Challenger preferred).


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