Operations Director

3 weeks ago


Fort Atkinson, Iowa, United States Lifeway MH Full time
Operations Manager Job Description

Lifeway Mobility is seeking an experienced Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our field technicians and customer service representatives.

Key Responsibilities:
  • Supervise and support local and regional field technicians and customer service representatives
  • Foster a culture of continuous improvement and track key performance indicators
  • Screen, hire, train, and develop team members
  • Plan, coordinate, and deliver training for new and existing team members
  • Manage team member performance, including annual performance reviews and ongoing coaching and counseling
  • Assist in setting operational priorities and monitoring performance against those goals
  • Work with the Install and Service Coordinator to coordinate work schedules and assignments
  • Oversee service call billing and manage vendor relationships
  • Track and manage accounts receivable and ensure compliance with applicable laws and regulations
Requirements:
  • Team leadership and customer service experience
  • Strong organizational, computer, and process/procedure skills
  • Excellent leadership and decision-making skills
  • Ability to effectively communicate with teams across the organization
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
What We Offer:
  • A comprehensive benefits package, including medical, dental, vision, 401k, and employer-paid life and LTD insurance
  • Ongoing training and support through our Academy program
  • The opportunity to grow and develop in your role or into a new role
  • 7 paid holidays and three weeks of PTO

Lifeway Mobility is an Equal Opportunity Employer. Apply now to join our team and take the next step in your career.



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