Customer Service Director

7 days ago


Fort Atkinson, Iowa, United States Gogcm Full time

About the Role:

Gogcm is seeking a highly skilled Customer Service Director to lead our Customer Service team and drive exceptional customer experiences. As a key member of our Operations team, you will be responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and retention.

Key Responsibilities:

  • Develop and execute customer service strategies to meet and exceed customer expectations
  • Lead and manage a team of customer service representatives to ensure excellent service delivery
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Analyze customer feedback and metrics to inform service improvements
  • Develop and maintain customer service policies, procedures, and standards
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
  • Stay up-to-date with industry trends and best practices in customer service

Requirements:

  • 6-10 years of progressive experience in customer service, preferably in a contract manufacturing environment
  • Bachelor's degree from a 4-year college
  • Proficient in MS Office Suite and ERP systems
  • Strong analytical and problem-solving skills, with ability to collect and present data
  • Excellent communication and interpersonal skills, with ability to work with technical and business leaders
  • Supervisory experience a plus

Working Conditions:

Normal office environment with occasional weekend and/or evening work. Vaccinations strongly encouraged.



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