Customer Service Account Manager

2 weeks ago


Portland, Oregon, United States ABM Industries Full time
Job Title: Customer Service Account Manager

We are seeking a highly skilled and experienced Customer Service Account Manager to join our team at ABM Industries. As a key member of our customer-facing team, you will be responsible for ensuring that our clients receive exceptional service and support.

Key Responsibilities:
  • Manage client relationships and ensure timely and effective resolution of customer issues
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with internal teams to ensure seamless delivery of services and products
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide training and coaching to customer-facing staff to ensure excellent service delivery
Requirements:
  • 3+ years of experience in customer service or account management
  • Proven track record of delivering exceptional customer service and improving customer satisfaction
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office Suite
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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