Customer Relationship Management Professional
3 days ago
We are seeking a highly skilled Customer Relationship Management Specialist to join our team at Abel Consulting & Executive Search, LLC.
Job Summary:
The Customer Relationship Management Specialist will be responsible for maintaining existing relationships with current accounts and ensuring patients have the required equipment to support their home healthcare needs.
Key Responsibilities:
- Act as a single point of contact for specific accounts and address customer needs, concerns, and complaints in a timely manner.
- Consult with clients and referral sources on products and necessary equipment.
- Contact patients to confirm orders and communicate any financial obligations before referral for delivery/service scheduling.
- Assess patients' needs and promote company products/services at office visits, as appropriate.
- Assist medical groups and/or other provider groups to understand the products and services available under the contract.
- Assist in the utilization process as well as transitioning members related to capitation switch outs.
- Coordinate patient services with physicians and medical groups.
- Identify and develop strategic relationships within the institution that will enhance patient care.
- Instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations.
- Set up and deliver home healthcare products and services.
Requirements:
- High School diploma required.
- At least 2 years of related experience.
- Geographically located within the assigned territory.
If you have the skills and experience to excel in this role, we encourage you to apply. Please submit your most current resume for consideration.
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