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Senior Customer Success Executive

2 months ago

Bloomington, Illinois, United States Procurement Partners LLC Full time
Position Overview

Enterprise Customer Success Manager

In this pivotal role, you will cultivate robust relationships with our essential clients within the post-acute healthcare industry. By comprehensively understanding their requirements and delivering insightful solutions, you will facilitate shared success and expansion. This position is ideal for a customer-centric problem solver who excels at linking customer satisfaction to business advancement.

Core Responsibilities
  • Serve as the main liaison for clients, providing constructive feedback to enhance our offerings
  • Lead strategic conversations and evaluations with clients to ensure ongoing success and integration of our solutions
  • Partner with clients to align objectives, pinpoint growth prospects, and communicate performance indicators
  • Coordinate with cross-functional teams to meet client demands and swiftly address any challenges
  • Exhibit a thorough understanding of our platform and its advantages tailored to each client's specific needs
  • Provide industry insights and technical expertise to assist clients in optimizing their engagement with our platform
Qualifications
  • Minimum of 3 years of experience in a SaaS environment
  • Familiarity with procurement and post-acute healthcare sectors
  • Proficient in engaging with executive-level stakeholders
  • Exceptional communication and presentation capabilities
  • Strong organizational and time management skills
  • Motivated to contribute to a fast-paced startup culture
  • Analytical thinker with adept problem-solving abilities
  • Willingness to travel as needed for client engagements