Body Shop Operations Manager

6 days ago


Birmingham, Alabama, United States Serra Chevrolet Full time
Job Summary

We are seeking a highly skilled and experienced Body Shop Manager to lead our automotive repair management team. The ideal candidate will have a strong background in customer service, team management, and operational efficiency.

Key Responsibilities
  • Customer Service
    • Assist customers in servicing, repairing, and explaining each repair needed
    • Understand customer requirements and concerns to match them with various service options
    • Explain services being performed and keep customers informed and updated throughout the service of their vehicle
  • Team Management
    • Hire and supervise all body shop department personnel
    • Monitor their performance in servicing customers
  • Operational Efficiency
    • Craft goals and objectives for the department, including an annual operating budget and a marketing plan to promote new business
    • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Requirements
  • A minimum of 3 years of experience as a body shop manager
  • Strong focus on providing excellent customer service
  • High school diploma or higher education
  • Clean driving record and valid driver's license
  • Driven personality, eager to improve and able to work within and support internal teams
About Us

Serra Automotive Group is a leading automotive dealer group with a strong presence in Central Alabama and Michigan. We are committed to providing an exceptional automotive buying and ownership experience for our customers. As an equal opportunity employer, we prohibit discrimination and harassment in all aspects of employment.



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