Transportation Coordinator

6 days ago


Walnut Creek, California, United States Horizon Transportation Llc Full time
Job SummaryHorizon Transportation LLC is seeking a skilled Dispatcher to oversee the daily operations of our fleet of drivers. As a key member of our team, you will be responsible for ensuring the smooth execution of transportation services, managing multiple tasks simultaneously, and providing exceptional customer service.Key Responsibilities
  • Manage the phone system efficiently, handling multiple calls and tasks with ease.
  • Coordinate with drivers to ensure timely and safe transportation of clients, adhering to schedules and protocols.
  • Monitor and update client portals, anticipating near-term requirements and preparing for upcoming tasks.
  • Provide timely updates to leadership on the current situation and upcoming tasks, ensuring seamless communication.
  • Enter pick-up and drop-off times in the portal promptly to maintain 100% Service Level for all business partners.
  • Read maps and have knowledge of local geography to optimize routes and ensure efficient transportation.
  • Schedule and dispatch drivers to appropriate locations according to predetermined schedules, Will call requests, or immediate needs.
  • Prepare daily work schedules for all drivers, ensuring the next day's schedule is completed and sent to drivers by 12 pm.
  • Reroute and troubleshoot drivers' schedules by the end of the shift.
  • Be available by phone after hours to manage any calls/situations as per business needs.
  • Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records, and other information.
Requirements
  • Strong communication and organizational skills.
  • Ability to update leadership at any given time on the current situation and upcoming tasks.
  • Excellent problem-solving skills and ability to work under pressure.
About Horizon Transportation LLCHorizon Transportation LLC is a leading provider of non-emergency medical transportation services. We are committed to delivering exceptional customer service and ensuring the safe and timely transportation of our clients.

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