Intermodal Customer Service Coordinator
1 week ago
The Intermodal Customer Service Assistant plays a vital role in supporting the intermodal service team in the movement of freight. This position requires strong communication and organizational skills to ensure timely and accurate processing of invoices and loads.
Key Responsibilities- Obtain necessary documentation from vendors, customers, and service providers.
- Review invoice accuracy, completeness, and required attachments.
- Maintain the Invoice Hold Report to ensure timely submission of invoices to customers.
- Enter loads in the database with a minimum of in-gate information on a daily basis.
- Respond to and escalate any invoice outstanding over 23 days to the immediate supervisor for assistance.
- Print and distribute daily payment exception report forms (PERFs); assist the intermodal team with research, resolution, and response as needed.
- Maintain and perform daily filing of load information obtained from the intermodal team, sales, and vendors.
- Perform or assist personnel with tracing loads by calling on deliveries and empty containers.
- Assist customer service personnel by monitoring the movement of freight to ensure timeliness of freight transfers and deliveries.
- Provide regular status reports of shipments in progress to customers as needed.
- Comply with all company rules, policies, and procedures.
- Work and behave safely by following all safety rules and regulations.
- High school diploma or general education degree (GED) required.
- Strong ability to plan, prioritize, and manage multiple tasks.
- Ability to develop understanding of intermodal transportation industry.
- Ability to timely and accurately input and edit transaction data in the Company's computerized order-entry system.
- Must possess and exercise excellent customer service skills at all times.
- One or more years of related experience and/or training.
- Four-year degree from college or university.
Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. We value trust, integrity, and reliability in our operations and strive to build a unified team that shares these values.
We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions. Matson Logistics is an equal opportunity employer committed to a diverse and inclusive workforce.
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