Logistics Coordinator

2 days ago


New Middletown, Ohio, United States Dahl Consulting Full time
Job Title: Logistics Coordinator

Job Description:

We are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at Dahl Consulting. As a Logistics Coordinator, you will be responsible for executing tasks related to shipment information, order creation, and load management, ensuring quality and efficiency in accordance with office and company policies and standard operating procedures (SOPs).

Key Responsibilities:

  • Provide shipment information, create orders, activate shipments, build loads, assign loads, schedule appointments, track and trace shipments, enter events, and invoice.
  • Monitor task boards and assigned email accounts to respond to customer and carrier requests.
  • Document events utilizing knowledge gained through SOPs and experience, and follow defined escalation procedures and training.
  • Follow through on customer or carrier requests to ensure satisfaction.
  • Escalate questions or requests when necessary.
  • Validate and ensure the accuracy of load data in systems according to company and customer standards.

Requirements:

  • High school diploma or GED.
  • Previous customer service experience.

Preferred Qualifications:

  • Basic proficiency in Microsoft Office Suite of programs, especially Outlook.
  • Previous customer service experience.
  • Demonstrated communication, prioritization, and time management skills.
  • Prior work experience that required attention to detail and accuracy.
  • Values a diverse and inclusive work environment.

About Dahl Consulting:

We are a flexible, consistent, and easy-to-work-with company that has built long-term relationships with our clients and consultants. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity, and high energy.


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