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Logistics Coordinator

2 months ago

New York, New York, United States SCANWELL LOGISTICS (M) SDN. BHD. Full time
{"Job Title": "Client Care Executive", "Job Description": "Job Summary

We are seeking a highly skilled and experienced Client Care Executive to join our team at SCANWELL LOGISTICS (M) SDN. BHD. The successful candidate will be responsible for providing exceptional customer service, managing customer accounts, and ensuring seamless logistics operations.

Key Responsibilities
  • Provide accurate and timely shipment quotes to customers
  • Set up shipments as required by customers
  • Manage a high volume of inbound and outbound phone calls
  • Maintain relationships with carriers and customers
  • Provide exceptional customer service to customers and carriers
  • Listen to customer needs and solve carrier problems
  • Help manage current customer accounts
  • Utilize excellent multitasking skills and computer software programs
  • Represent SCANWELL LOGISTICS (M) SDN. BHD. in a professional manner
Requirements
  • Excellent written and verbal communication skills
  • Ability to adapt to changes in the work environment
  • Accurate and able to produce quality work
  • Dependability
  • Problem-solving skills with guidance if needed
  • Ability to work in teams and open to others' suggestions
  • Willingness to learn and adapt to new working environment
  • Knowledge of database software, internet software, order processing systems, spreadsheet software, word processing, and Outlook
Qualifications
  • Minimum high school diploma required; some college preferred but not required
  • Logistics experience in shipping line will be an advantage
  • Ability to calculate in all units of measure
  • Pleasant in nature and able to communicate well
  • Proficient in English, Malay, and Chinese (verbal and written) languages
", "lang_code": "en-US"}