Restaurant Service Professional
1 week ago
We are seeking a highly skilled and experienced Restaurant Service Professional to join our team at Master ConcessionAir. As a key member of our service staff, you will be responsible for providing exceptional customer service, preparing and serving beverages and food, and maintaining a clean and welcoming environment for our guests.
Key Responsibilities- Customer Service: Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge, and all other aspects of customer service.
- Food and Beverage Preparation: Mixes ingredients to prepare cocktails and other drinks according to Brand specifications; pours beer and wine; offers food menus to guests; offers all coffee services and prepared drinks.
- Inventory Management: Maintains thorough knowledge of wine and local and general beer inventory; makes suggestions to guests upon request.
- Point-of-Sale Operations: Accurately enters all orders into the point-of-sale system; updates the bar tab with all orders.
- Team Collaboration: Assists other servers and bartenders as needed; is aware of and alerts other crewmembers of customers' needs.
- Cleanliness and Maintenance: Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TVs, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
- Stock Management: Orders and maintains the stock of liquor, wine, and beer by completing a pull sheet at the end of the shift, and turning in the appropriate location.
- Adaptability and Flexibility: Ability to work under pressure and multi-task in a fast-paced environment; ability to accurately count money and make change.
- Customer Service Skills: Demonstrated pleasant attitude and energy to ensure great customer service; professional demeanor, appearance, and communication skills in accordance with restaurant guidelines.
- Knowledge and Skills: Must maintain an extensive knowledge of the wine inventory and menu offerings; must maintain an extensive knowledge of the local and general beer offerings; must have pairing knowledge of beers and wines.
- Physical Demands: Ability to walk and stand for long durations; ability to do moderate to heavy lifting (25 lbs. or less).
- Commitment to Safety and Food Sanitation: Ability to maintain a safe and clean restaurant for customers; knowledge and adherence to MCA policies and procedures; knowledge and adherence to all airport rules and regulations.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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