Restaurant Operations Manager

7 days ago

Tulsa, Oklahoma, United States American Pub, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at American Pub, LLC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Operations Management: Oversee all aspects of restaurant operations, including staff management, inventory control, and supply chain management.
  • Customer Service: Ensure that every guest has an exceptional dining experience, responding promptly to customer complaints and concerns.
  • Sales Growth: Develop and implement strategies to increase sales, improve customer loyalty, and drive revenue growth.
  • Staff Management: Recruit, train, and develop a high-performing team of restaurant staff, ensuring that they have the skills and knowledge needed to deliver exceptional customer service.
  • Inventory Management: Manage inventory levels, monitor stock levels, and implement cost-saving initiatives to reduce waste and improve profitability.
  • Financial Management: Analyze financial performance, identify areas for improvement, and develop strategies to increase revenue and reduce costs.
Requirements
  • Education: 4-year college degree in Hospitality, Business, or related field.
  • Experience: Minimum of 6 months experience working in a full-service restaurant, with a proven track record of success in operations management and customer service.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire a team of restaurant staff. Proficient in inventory management, financial analysis, and sales growth strategies.
Competencies
  • Assessing and Selecting Talent: Identify and evaluate talent within the restaurant, selecting individuals who exhibit pride, passion, and personality.
  • Coaching for Performance: Provide ongoing guidance and direction to help team members reach their full potential, recognizing and encouraging effective performance.
  • Leading and Inspiring Others: Set the example for the team by living the company's values and credo, effectively influencing and motivating them to reach goals.
  • Communication: Keep everyone on the same page through frequent information sharing and open dialogue, encouraging open, honest, and timely communication among team members.
  • Managing Execution: Enforce performance standards and follow up relentlessly to ensure accountability for top-quality results.
  • Passion for the Guest: Ensure that every action and decision leads to an exceptional guest experience, maintaining visibility within the restaurant and modeling exemplary hospitality.
  • Decision Making and Problem Solving: Think problems through, act with urgency, and always keep the best interests of the brand at heart when making decisions.
  • Flexibly Adapting and Managing Change: Keep up with shifting business needs and embrace change to drive results and grow the brand.
  • Managing Financial Results: Demonstrate an understanding of the financial components of the restaurant operation and how to impact results.

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