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Restaurant Operations Manager

2 months ago

Tulsa, Oklahoma, United States Good Egg Dining Group Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Good Egg Dining Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Provide coaching and feedback to ensure excellent customer service and quality of food and beverage
    • Manage staff schedules, performance, and development
  • Operational Excellence
    • Oversee restaurant operations, including food preparation, service, and cleanliness
    • Ensure compliance with health and safety regulations, as well as company policies and procedures
    • Monitor and control costs, including inventory management and labor costs
  • Customer Service
    • Develop and implement strategies to improve customer satisfaction and loyalty
    • Ensure prompt and effective resolution of customer complaints
    • Monitor and respond to customer feedback
  • Business Development
    • Develop and implement sales growth strategies, including marketing and promotions
    • Monitor and analyze sales data to identify trends and opportunities
    • Collaborate with the marketing team to develop and implement marketing campaigns
Requirements
  • Minimum 3 years of experience in a restaurant management role
  • Proven track record of success in leading high-performing teams and driving sales growth
  • Excellent leadership, communication, and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Strong analytical and problem-solving skills
  • Passion for delivering exceptional customer service and driving business results