Manager, Special Asset Management Unit and Cross Border Servicing

3 weeks ago

Chicago, Illinois, United States Bank of Montreal Full time
Job Summary

We are seeking a highly skilled and experienced Manager, Special Asset Management Unit and Cross Border Servicing to join our team at Bank of Montreal. As a key member of our organization, you will be responsible for providing loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.

Key Responsibilities
  • Foster a culture aligned to our purpose, values, and strategy, and role model our values and behaviors in all that you do.
  • Ensure alignment between values and behavior that fosters diversity and inclusion.
  • Regularly connect work to our purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow through.
  • Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attract, retain, and enable the career development of top talent.
  • Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance.
  • Address more complex escalated customer requests and transactions or escalate with recommendations.
  • Act as a trusted advisor to assigned business/group.
  • Influence and negotiate to achieve business objectives.
  • Recommend and implement solutions based on analysis of issues and implications for the business.
  • Assist in the development of strategic plans.
  • Identify emerging issues and trends to inform decision-making.
  • Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Help determine business priorities and best sequence for execution of business/group strategy.
  • Build effective relationships with internal/external stakeholders.
  • Lead the development of the communication strategy focusing on positively influencing or changing behavior.
  • Build change management plans of varying scope and type; lead or participate in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
  • Develop and manage a business/group program.
  • Review the program for effectiveness, consider industry trends, and recommend enhancements; make changes as required.
  • Process more complex transactions and activities.
  • Research and resolve discrepancies and issues or escalate to manager, as required.
  • Lead/participate in the design, implementation, and management of core business/group processes.
  • Identify business needs, design/develop tools and training programs; may include delivery of training to audiences.
  • Act as the day-to-day contact for vendors; support the implementation, maintenance, and sustainment of vendor solutions.
  • Collaborate to execute loan servicing and monitoring requests.
  • Prepare customer notifications and billings, and process services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
  • Execute and manage documentation to ensure that records are maintained in a proper manner.
  • Analyze data and information to provide insights and recommendations.
  • Collaborate with internal and external stakeholders to deliver on business objectives.
  • Support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
  • Focus is primarily on business/group within Bank of Montreal; may have broader, enterprise-wide focus.
  • Provide specialized consulting, analytical, and technical support.
  • Exercise judgment to identify, diagnose, and solve problems within given rules.
  • Work independently and regularly handle non-routine situations.
  • Broad work or accountabilities may be assigned as needed.
Qualifications
  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Knowledge and understanding of business unit's products and services, processes, and controls – In-depth.
  • Knowledge of standard desktop applications (i.e. Excel, etc.) and department systems and applications – In-depth.
  • Loan IQ experience.
  • Non-performing loan processing (asset).
  • Understanding of business unit's risk and regulatory requirements – In-depth.
  • Ability to multi-task in a fast-paced environment.
  • Deep knowledge and technical proficiency gained through extensive education and business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem-solving skills - In-depth.
  • Influence skills - In-depth.
  • Data-driven decision making - In-depth.
Compensation

The salary range for this position is $72,000 - $134,500 per year, depending on experience and qualifications.

The salary will be based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.

The total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

Bank of Montreal offers a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

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